Liability Claims – latest Proclaim newsletter

Proclaim have released their last newsletter for the year with 3 very informative articles:

1 – Richard Thomas discusses the advantages and disadvantages of using contract Security in pubs and Clubs:

Insurers of licensed venues such as clubs, pubs, bars and nightclubs often include in their liability surveys and questionnaires a question about whether security is outsourced or internal.  It seems to be a generally accepted assumption among insurers of hospitality risks that those venues which out-source their security function present a lower risk of claims and certainly of assault-type claims.

A counter-argument often raised by venue managers is that by using directly-employed crowd controllers, they have greater control over the actions of these personnel – in particular when decisions are made on issues like evictions and on the means of restraints and holds.  They might also argue that they are better off retaining their own security so they can be assured through internal processes that crowd controllers are well-trained and follow good procedures rather than engaging a contractor of unknown or dubious reputation or quality. Read More………….

2 – Russell Walker discusses How important is it to investigate a claim?

“Don’t always believe what you are told by the claimant” Read More………….

3 - Eugenia Anang discusses the importance of Risk Management in defending liability claims

“Proclaim manages claims on behalf of a number of clients who are owner/managers of shopping centres and supermarkets.

It’s widely understood that when a public liability claim arising out of an incident at a centre or supermarket is commenced, the parties in the firing line are almost always the centre managers and owners.

At Proclaim, we understand that regardless of how streamlined a client’s risk management procedures are, it’s impossible to prevent all incidents leading to injury to patrons from occurring.

As a result, Proclaim has adopted an approach whereby we encourage clients to ensure that their risk management procedures are not only streamlined but documented as well. This approach at the very least allows the client to ascertain its liability position at an early stage”. Read More………….

Riskex have been assisting many of Proclaim’s clients to develop and audit their risk management systems and have seen the definite advantages to be gained form such an approach.

Tagged as: Insurance, Public Liability