5 Whys5 Whys Examples and Training Resources The 5-Why approach is thought to have been created by Sakichi Toyoda (1867 – 1930), the founder of Toyota, as a simple way to begin any investigation with the aim of determining the “root cause”. Can be used to solve any simple problem including production issues, customer service, [...]
READ MORE → Root Cause AnalysisRoot cause analysis is probably one of the most neglected tools for incident investigation. How many times do you see corrective actions like: “I have counseled the employee to be more careful” or “oil spill was cleaned up”. Proper root cause analysis or “5 whys” as we used to call it will not only prevent [...]
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